Iso/iec 20000 Guía De Bolsillo
guia de bolsillo. ITSM Library. A quick and accessible to a universally adopted standard. This standard... »

Iso/Iec 20000
A Pocket Guide »

Foundations of IT Service Management op basis van ITIL
ITSM Library. »

Foundations of Itil 2011 / 2011
Best practice. »

It Service Management Best Practices
the reference work for the IT service management world. »

Foundations of IT Service Management based on ITIL V3
based on ITIL V3. This new title looks at Best Practices described in the ITIL V3 upgrade.... »

Service Transition Based On Itil V3
Service Transition Based On Itil V3 »

Mejora Continua Del Servicio Basada En Itil(r) V3
The Management Guides are a concise summary of the `Foundations of IT... »

Service Design Based On Itil V3 Management Guide
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Foundations van ITIL V3
Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdien... »