Knock Your Socks Off Prospecting
How to Cold Call, Get Qualified Leads, and Make More Money »

Generations at Work
Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace »

Best Practices in Customer Service
This customer service resource presents the thinking of some of the leading customer service consultants and practitioners. It is designed to assist readers ... »

Coaching Knock Your Socks Off Service
This addition to the Knock Your Socks Off series teaches supervisors, managers, and peers how to motivate front line customer service personnel for superior ... »

Generations at Work
At no point in history have so many different generations of employees worked side by side, and they're not always happy about it. This guide explains the di... »

Knock Your Socks Off Service Recovery
Knock Your Socks Off Service Recovery »

Umwerfender Service
Die Bibel Für Den Direkten Kundenkontakt »

Managing Knock Your Socks Off Service
Revisions By Chip Bell And Dave Zielinski »

Desafio Generacional
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Gerencia del Servicio
Como Hacer Negocios en la Nueva Economia »