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Customer Mania! Customer Mania! tells the true story of how superlative customer service can empower a workforce and drive a business to huge success. By embracing this phil... »
Whale Done Parenting How To Make Parenting A Positive Experience For You And Your Kids »
Raving Fans A straightforward and snappy guide to successful customer service, this text should prove useful in every kind of organization or business which wishes to de... »
The 3 Keys to Empowerment Urging readers to apply 'smart psychology' at work, the authors of Empowerment Takes More Than a Minute use numerous case studies to demonstrate the importan... »