Passing Your Itil V3 Intermediate Exams
This ITIL V3 publication, Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL, endorsed by the official ITIL Accreditor, is ... »

Key Element Guide Service Design
The Official Pocketbook »

Business Perspective
V. 2 »

Portfolio, Programme And Project Offices
This new core guidance from OGC describes why, when and how to use portfolio, programme and project Offices (P3O) models. It describes what a P3O is, definin... »

Key Element Guide Service Strategy
The Official Pocketbook »

How To Manage Performance
Making I.T Work for the Business »

Managing Successful Programmes Pocketbook
Managing Successful Programmes Pocketbook »

Key Element Guide Service Operation
The Official Pocketbook »

How To Manage Business Change
Making I.T. Work for the Business »

Key Element Guide Service Transition
The Official Pocketbook »