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Coaching with Colleagues This is the first serious, rigorous book about coaching which is deeply rooted in a long and varied therapeutical tradition and at the same time translates i... »
De Tao van Service Service. Voor klanten steeds vaker van doorslaggevende betekenis. Het kan de relatie máken maar ook breken. Organisaties pretenderen dat ze 'service hoog in... »
Service excellence 'Service excellence' is STIMA Marketing Book of the Year 2016 geworden en in de top 3 geëindigd van de PIM Marketing Literatuurprijs 2016.<br/><br/>Een emot... »