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Fearless Consulting The history of consulting dates back to the original 'intervention' of the serpent in the Garden of Eden, and today's consultants have just as dubious a repu... »
Service excellence 'Service excellence' is STIMA Marketing Book of the Year 2016 geworden en in de top 3 geĆ«indigd van de PIM Marketing Literatuurprijs 2016.<br/><br/>Een emot... »
Coaching with Colleagues This is the first serious, rigorous book about coaching which is deeply rooted in a long and varied therapeutical tradition and at the same time translates i... »
Excelleren in Service Hoe maak je de omslag naar een uitzonderlijke serviceorganisatie die klanten en medewerkers blijvend weet te boeien en binden? 'Excelleren in Service' beschr... »