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Books

What Do You Mean by That?
What Do You Mean by That?
Using Small Talk and Body Language to Increase Credibility »
 
 
 
 
 

New Rules for Seasoned Sales Pros
New Rules for Seasoned Sales Pros
Negotiations, Persuasion, Body Language, and Cross-Cultural Selling »
 
 
 
 
 

Do You Know What You Just Said?!!!
Do You Know What You Just Said?!!!
Communication Success with the Opposite Sex & Cultural Differences »
 
 
 
 
 

Leading Effective Meetings
Leading Effective Meetings
72 Tips to Save Time, Improve Teamwork, and Make Better Decisions »
 
 
 
 
 

How to Write Sympathy Letters & Notes
How to Write Sympathy Letters & Notes
40 Ready-To-Use Letters »
 
 
 
 
 

Confrontational Communication
Confrontational Communication
Delivering Negative Feedback, Bad News, and Other Straight Talk »
 
 
 
 
 

Listening for Sales Results
Listening for Sales Results
Achieve Sales Success Through Insightful Questions »
 
 
 
 
 

How to Write Apology Letters
How to Write Apology Letters
57 Ready-To-Use Letters »
 
 
 
 
 

Email Matters
Email Matters
50 Tips to Manage Your Inbox »
 
 
 
 
 

Coaching and Managing Teams with Confidence
Coaching and Managing Teams with Confidence
Quick Tips to Develop Management Skills for Maximum Impact »