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Hi, I wanted to tell you about the book: De Resilience Analysis Grid (RAG) in Nederlandse ziekenhuizen by Cordula Wagner, Judith Jelsma & Caroline Schlinkert. http://www.boeklezers.com/boeken/De+Resilience+Analysis+Grid+%28RAG%29+in+Nederlandse+ziekenhuizen/9789461227973 Kind regards,
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