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Hi, I wanted to tell you about the book: Service Design Basierend Auf Itil - V3 ? Eine Management Guide by Jan Bon, Arjen Jong & Jan Jan van Bon. http://www.boeklezers.com/boeken/Service+Design+Basierend+Auf+Itil+-+V3+_+Eine+Management+Guide/9789087535889 Kind regards,
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