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Hi, I wanted to tell you about the book: Meten is weten - klant - en medewerkerstevredenheidsonderzoek by C.A.J. Bastiaansen, M. Broekhuis & N. Dijkstra. http://www.boeklezers.com/boeken/Meten+is+weten+-+klant+-+en+medewerkerstevredenheidsonderzoek/9789054140726 Kind regards,
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