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Hi, I wanted to tell you about the book: Patientenfeedbackverfahren Im Rahmen Des Qualitätsmanagements Eines Krankenhauses by Stefanie Jonas-Klemm. http://www.boeklezers.com/boeken/Patientenfeedbackverfahren+Im+Rahmen+Des+Qualit%C3%A4tsmanagements+Eines+Krankenhauses/9783868661286 Kind regards,
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