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Hi, I wanted to tell you about the book: Geschäftsreisende in der Hotellerie: Status Quo und Entwicklungstendenzen der Kundenzufriedenheit und Kundenerwartungen by John Fleischer. http://www.boeklezers.com/boeken/Gesch%C3%A4ftsreisende+in+der+Hotellerie%3A+Status+Quo+und+Entwicklungstendenzen+der+Kundenzufriedenheit+und+Kundenerwartungen/9783842856745 Kind regards,
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