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Hi, I wanted to tell you about the book: Kundenzufriedenheit und Kundenbindung im Investitionsgüterbereich by Fabian Festge. http://www.boeklezers.com/boeken/Kundenzufriedenheit+und+Kundenbindung+im+Investitionsg%C3%BCterbereich/9783835003989 Kind regards,
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