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Hi, I wanted to tell you about the book: Grenzen In Der Erstellung Von Konzepten Zur Messung Von Kundenzufriedenheit by Meike Hoenemann. http://www.boeklezers.com/boeken/Grenzen+In+Der+Erstellung+Von+Konzepten+Zur+Messung+Von+Kundenzufriedenheit/9783640421138 Kind regards,
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