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Hi, I wanted to tell you about the book: Standards Zur Sicherung Und Steigerung Des Qualit Tniveaus Im Touristischen Betrieb by Thomas M. Ller. http://www.boeklezers.com/boeken/Standards+Zur+Sicherung+Und+Steigerung+Des+Qualit+Tniveaus+Im+Touristischen+Betrieb/9783638934480 Kind regards,
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