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Hi, I wanted to tell you about the book: Geschäftsprozessmanagement und Total Quality Management in heterogenen Systemlandschaften by Martin Wienand. http://www.boeklezers.com/boeken/Gesch%C3%A4ftsprozessmanagement+und+Total+Quality+Management+in+heterogenen+Systemlandschaften/9783638647052 Kind regards,
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