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Hi, I wanted to tell you about the book: Methoden Zur Messung Der Qualit�T Logistischer Dienstleistungen by Ingo Schwanzer. http://www.boeklezers.com/boeken/Methoden+Zur+Messung+Der+Qualit%EF%BF%BDT+Logistischer+Dienstleistungen/9783638244725 Kind regards,
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