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Hi, I wanted to tell you about the book: Einf�Hrung Von Qualit�Tsmanagementsystemen Nach Iso 9000 in Sozialen Einrichtungen by Jochen Kühn. http://www.boeklezers.com/boeken/Einf%EF%BF%BDHrung+Von+Qualit%EF%BF%BDTsmanagementsystemen+Nach+Iso+9000+in+Sozialen+Einrichtungen/9783638229180 Kind regards,
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