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Hi, I wanted to tell you about the book: M�Glichkeiten Und Grenzen Des Customer Relationship Managements in Krankenh�Usern by Konrad M�bius. http://www.boeklezers.com/boeken/M%EF%BF%BDGlichkeiten+Und+Grenzen+Des+Customer+Relationship+Managements+in+Krankenh%EF%BF%BDUsern/9783638010481 Kind regards,
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