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Hi, I wanted to tell you about the book: L'amélioration de la valeur dans les services de santé by John Øvretveit, John & Anthony Staines. http://www.boeklezers.com/boeken/L%27am%C3%A9lioration+de+la+valeur+dans+les+services+de+sant%C3%A9/9782817802282 Kind regards,
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