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Hi, I wanted to tell you about the book: Biff: Quick Responses to High Conflict People, Their Hostile Emails, Personal Attacks and Social Media Meltdowns by Bill Eddy. http://www.boeklezers.com/boeken/Biff%3A+Quick+Responses+to+High+Conflict+People%2C+Their+Hostile+Emails%2C+Personal+Attacks+and+Social+Media+Meltdowns/9781936268351 Kind regards,
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