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Hi, I wanted to tell you about the book: How To Develop, Implement And Enforce Itil V3''s Best Practices by Gerard Blokdijk, Claire Engle & Jackie Brewster. http://www.boeklezers.com/boeken/How+To+Develop%2C+Implement+And+Enforce+Itil+V3%27%27s+Best+Practices/9781921644276 Kind regards,
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