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Hi, I wanted to tell you about the book: Iso/Iec 20000 Foundation Complete Certification Kit - Study Guide Book And Online Course by Gerard Blokdijk & Ivanka Menken. http://www.boeklezers.com/boeken/Iso_Iec+20000+Foundation+Complete+Certification+Kit+-+Study+Guide+Book+And+Online+Course/9781921523700 Kind regards,
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