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Hi, I wanted to tell you about the book: Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, And Library Standards by Rosalind Farnam Dudden & Rosalind F. Dudden. http://www.boeklezers.com/boeken/Using+Benchmarking%2C+Needs+Assessment%2C+Quality+Improvement%2C+Outcome+Measurement%2C+And+Library+Standards/9781555706043 Kind regards,
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