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Hi, I wanted to tell you about the book: Creating A Process-Based Management System For Is0 9001:2000 And Business Improvement by Ian Rosam & Rob Peddle. http://www.boeklezers.com/boeken/Creating+A+Process-Based+Management+System+For+Is0+9001%3A2000+And+Business+Improvement/9780580415463 Kind regards,
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