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Hi, I wanted to tell you about the book: An Introduction To Six Sigma & Process Improvement [with Cdrom] by James R. Evans, William M. Lindsay & R. Evans. http://www.boeklezers.com/boeken/An+Introduction+To+Six+Sigma+_+Process+Improvement+%5Bwith+Cdrom%5D/9780324300758 Kind regards,
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