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E-Book: IT Service Management een samenvatting (dutch version) by Itsmf
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Togaf versie 9 by Matthew. F. Rouse, Paul Homan & Rachel Harrison
een pocket guide. TOGAF Series.... »

E-Book: IT Service Management op basis van ITIL V3 by
... »

Implementing ISO20000 Certification by Jan van Bon
Implementing Iso20000 Certification The Roadmap... »

ITIL and the Software Lifecycle by B. Johnson & Jack Higgins
practical strategy and design principles.... »

Service Management Strategies that Work by G. Cas
Guidance for Executives... »

ITIL Foundation Exam by Itsmf
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The RfP for IT outsourcing by D. Verhoef & G. Wijers
A Management Guide... »

Six Sigma for IT Management by Marianne Nugteren & Selma Polter
The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes con... »

Foundations of IT Service Management op basis van ITIL V3 by Jan van Bon
Foundations van IT Service Management - op basis van ITIL is al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdiend bij de vele experts... »

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