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Defining IT success through the service catalog by Bill Fine, Rodrigo Flores & Troy DuMoulin
This major new title includes a wealth of information about using a Service Catalog within the wider context of delivering value to the business. It focuses on ... »
This major new title includes a wealth of information about using a Service Catalog within the wider context of delivering value to the business. It focuses on ... »
Service Agreements by A. de Jong & Jan van Bon
This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by pro... »
This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by pro... »
Implementing leading standards for IT Management by T. van Sante
In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, de... »
In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, de... »
Implementing Information Security ISO27001 and BS7799: A Management Guide by A. Calder
Implementing Information Security Iso27001 And BS7799: A Management Guide... »
Implementing Information Security Iso27001 And BS7799: A Management Guide... »
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