In this book Steve Albrecht describes his approach for surviving the really tough training topics. He shares his success strategies, field-tested techniques and... » 

In this book Steve Albrecht describes his approach for surviving the really tough training topics. He shares his success strategies, field-tested techniques and highlights the pitfalls and potential derailers that can create problems even for seasoned trainers. He outlines the common errors that take training off track, shows too much information can be a bad thing, explains how humor in the wrong place at the wrong time can lead to more than a few upset participants and provides dozens of other coping techniques. «