Toolkit Generating Outcomes is a manual for how mediation can be used by various professionals for their own purposes. Managers, mediators, negotiators, trainer... » 

Toolkit Generating Outcomes is a manual for how mediation can be used by various professionals for their own purposes. Managers, mediators, negotiators, trainers, coaches, consultants, lawyers, judges and other professionals can all benefit from using mediation techniques. This practical handbook contains an overview of the treasure trove of tools a mediator has at his disposal and is written to offer a clear guide on how to technically apply these tools. In particular, it includes comprehensive and easy-to-use practical checklists and overviews. «