The X-Factor

How can managers get ordinary employees X-cited about going the X-tra mile to help them achieve X-traordinary results? By tapping into the X-Factor. Ross Reck s... » 

How can managers get ordinary employees X-cited about going the X-tra mile to help them achieve X-traordinary results? By tapping into the X-Factor. Ross Reck shows them how, using his simple four-step process called PRAM: Plans, Relationships Agreements, and Maintenance. «