Offering practical examples of the wrong and right way to speak, to listen, and to hear, this is a guide to effective communication in various settings. It help... » 

Offering practical examples of the wrong and right way to speak, to listen, and to hear, this is a guide to effective communication in various settings. It helps you learn how to communicate, and reveals how you can develop a personal communication style. It also presents tips and techniques for challenging communication scenarios. «