Based on the authors' first-hand experience, this book provides a practical, hands-on guide to benchmarking. Readers are shown how to build a strategy and progr... » 

Based on the authors' first-hand experience, this book provides a practical, hands-on guide to benchmarking. Readers are shown how to build a strategy and programme to implement benchmarking successfully in their organizations. A benchmarking workout to test companys' strengths is also included. «