This is a graduate level textbook that covers the fundamental topics in queuingtheory. The book has a broad coverage of methods to calculate importantprobabilit... » 

This is a graduate level textbook that covers the fundamental topics in queuingtheory. The book has a broad coverage of methods to calculate importantprobabilities and gives attention to proving the general theorems. It includesmany recent topics such as servervacation models diffusion approximationsand optimal operating policies and more about bulkarrival and bullservicemodels than other general texts. Current clear and comprehensive coverage A wealth of interesting andrelevant examples and exercises to reinforce concepts Reference lists providedafter each chapter for further investigation «