Business Excellence and Total Quality Management TQM models provide a meansof measuring the satisfaction of customers employees and shareholderssimultaneously. ... » 

Business Excellence and Total Quality Management TQM models provide a meansof measuring the satisfaction of customers employees and shareholderssimultaneously. A number of such models currently exist but the authorargues none of these address all dimensions of TQM. This book introduces theprinciples of TQM and establishes their use in measuring Business Excellencein an organisational environment. It comparatively evaluates various TQM andBusiness Excellence models and discusses the complexities of measuringsuccess. Presenting important innovative work by one of the most eminentscholars in the field this book is essential reading for both academics andprofessionals working in quality management. «