Managing for Service Effectiveness in Social Welfare Organizations

This important book is the first to make an explicit link between managementpractices and service outcomes in social welfare agencies. Managing for ServiceEffec... » 

This important book is the first to make an explicit link between managementpractices and service outcomes in social welfare agencies. Managing for ServiceEffectiveness in Social Welfare Organizations is based on the premise that theprimary responsibility and distinctive competency of social welfare managementis delivering high quality effective services to clients. Collectively thebooks esteemed contributors have clearly presented a model of administrationfounded on concepts and strategies for connecting managerial action withservice effectiveness. The sections of the book correspond to the corefunctions and tasks in an effective approach to management including measuringperformance program and organizational design managing people managinginformation managing environmental relations and the ethics of managing foreffectiveness. «