Managing Aggression

How to manage and respond to escalating violence towards staff working in thehuman services is a pressing professional problem. This workbook Empowersindividual... » 

How to manage and respond to escalating violence towards staff working in thehuman services is a pressing professional problem. This workbook Empowersindividuals by providing a range of useful skills that can help in managingaggression Enables staff placed in difficult or dangerous situations by theiremployers to address the issue effectively Clarifies the responsibilities ofthe manager in ensuring staff are safeguarded Builds confidence in staff andtheir managers by offering workable solutions to reducing levels of aggressionin the workplace. Highlighting examples of good and bad practice ManagingAggression is a book for anyone who has ever faced or is likely to faceaggression at work. «