This book offers an original approach to teaching effective skills to mediators, neutrals, and other dispute resolution professionals, by presenting dramatic, w... » 

This book offers an original approach to teaching effective skills to mediators, neutrals, and other dispute resolution professionals, by presenting dramatic, well-crafted, and highly instructive stories about people in conflict. Drawing from his own experience, and also including stories from his colleagues, the author skips any long discussion of theory, philosophy, or step-by-step programs and instead relates entertaining true stories that illuminate the skills and tools a good mediator uses to direct a successful negotiation. Covers a wide-range of topics including stories on Healing Personal and Business Relationships, Money and Strategy. In all, an unusual series of stories, fun to read, with much to learn from. «