It Service Management From Hell: Based On Not-itil

Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. It's not what you might expect!! Illustrated with original cartoons, this ... » 

Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. It's not what you might expect!! Illustrated with original cartoons, this book places ITIL in its historical and geographical context, whilst rambling on about IT babble and industry verticles. «