Interpersonal Skills at Work

John Hayes argues that interpersonal competence is a key factor thatdistinguishes between successful and unsuccessful managers.<strong>Interpersonal Skills at W... » 

John Hayes argues that interpersonal competence is a key factor thatdistinguishes between successful and unsuccessful managers.Interpersonal Skills at Work provides a clearly structured and comprehensiveoverview of the interpersonal skills that are essential for effectivefunctioning at work. It presents a micro skills approach to skill developmentthat can be used to improve interpersonal competence as well as explainingthrough the use of illustrations and practical examples how to read the actualor potential behaviour of others around us. This knowledge can then be used toguide the way in which we relate to others as we learn to manage ourrelationships more effectively.This book will be ideal for practising managers and students of business andmanagement studies and psychology. The skills it promotes ensure that it willalso be of great value to a wide range of people including teachers doctorsnurses social workers and police officers in their everyday workingenvironment. «