IT Servicemanagement op basis van ITIL V3

Note: This pocket book is available in several languages: English, German, French, Dutch.This book brings together The Open Group's set of publications addressi... » 

Note: This pocket book is available in several languages: English, German, French, Dutch.This book brings together The Open Group's set of publications addressing risk management, which have been developed and approved by The Open Group. It is presented in three parts: The Technical Standard for Risk TaxonomyTechnical Guide to the Requirements for Risk Assessment MethodologiesTechnical Guide: FAIR - ISO/IEC 27005 Cookbook «