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Hotel Front Office Simulation Workbook [with Cdrom]

From taking reservations and registering guests to providing excellent customer service, this text offers a practical approach to the essential concepts and skills needed to navigate the front office with confidence. «

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Author(s):

Sheryl F. Kline, Sheryl Fried-Kline

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ISBN

9780471203315

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Hotel Front Office Simulation Workbook [with Cdrom]

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