Essential Telephoning In English Teacher's Book

Presents a short skills course for adult learners of Business and general English. This course consists of 11 units covering skills as: answering the telephone,... » 

Presents a short skills course for adult learners of Business and general English. This course consists of 11 units covering skills as: answering the telephone, beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. It has three consolidation units and an end-of-course review unit. «