Controlling the Costs of Conflict

A practical and jargon-free guide for those who need to implement or revamp an internal dispute resolution system in a business organization. For the dispute re... » 

A practical and jargon-free guide for those who need to implement or revamp an internal dispute resolution system in a business organization. For the dispute resolution non-expert, this work offers readers the what to do in any conflict, not just the overview and design. «