Even with a successful service operation in place, there is still a need to consider improvements at every oportunity. This wil help protect against losing your... » 

Even with a successful service operation in place, there is still a need to consider improvements at every oportunity. This wil help protect against losing your competitive edge and will ensure that the best possible outcomes are being achieved.

This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your approach to assessing and measuring services and helps you to avoid shortterms fixes in favour of a continual improvement in quality that truly benefits your business customers. «