Cognitive Work Analysis

Describes an approach to computer-based work in complex sociotechnical systems developed over 30 years by Jens Rasmussen and colleagues in Denmark. The goal of ... » 

Describes an approach to computer-based work in complex sociotechnical systems developed over 30 years by Jens Rasmussen and colleagues in Denmark. The goal of the book is to help designers create computer-based information support that helps workers adapt to changing demands. «