This is a collection of approaches which extend the applicability of Markov renewal methods to queueing theory by introducing a finite number of auxiliary state... » 

This is a collection of approaches which extend the applicability of Markov renewal methods to queueing theory by introducing a finite number of auxiliary states. For the embedded Markov chains this leads to transition matrices in block form resembling the structure of classical models. Matrix-analytic methods have become quite popular in queueing theory during the last twenty years. The intention to include these in a students' introduction to queueing theory has been the main motivation for the authors to write the present book. «