Drawing from real-life stories, this work illustrates real-world solutions. It shows readers how to handle difficult types, including: clueless employees who do... » 

Drawing from real-life stories, this work illustrates real-world solutions. It shows readers how to handle difficult types, including: clueless employees who don't know what they're doing, employees whose work is compromised by a range of personal demons, and the employee who, although great with people, constantly turns work-time into fun-time. «