William B. Martin

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William B. Martin

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William B. Martin
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Books

Quality Service
Quality Service
What Every Hospitality Manager Needs to Know »
 
 
 
 
 

Providing Quality Service
Providing Quality Service
What Every Hospitality Service Provider Needs to Know »
 
 
 
 
 

Quality Customer Service, Fifth Edition
Quality Customer Service, Fifth Edition
Satisfy Customers-It's Everybody's Job »
 
 
 
 
 

Quality Service: What Every Hospitality Manager Needs to Know
Quality Service: What Every Hospitality Manager Needs to Know
What Every Hospitality Manager Needs to Know »
 
 
 
 
 

Crisp
Crisp
Quality Customer Service, Fourth Edition: How to Win with the Customer »
 
 
 
 
 

Texas Plays
Texas Plays
Texas Plays »