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Books
The Value Profit Chain
Treat Employees Like Customers and Customers Like Employees. From the authors of THE SERVICE PROFIT CHAIN comes the culmination of... »
Treat Employees Like Customers and Customers Like Employees. From the authors of THE SERVICE PROFIT CHAIN comes the culmination of... »
The Ownership Quotient
Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage »
Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage »
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